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The Estonian Competition Authority makes a proposal for changing the system of compensation for power outages

Foto autor: Johann Kööp

The Competition Authority has devised proposals for changes in the system of compensation for power outages in order to ensure fairer compensation to consumers in the event of substandard quality of the network service. The Authority has forwarded the proposals to the Ministry of Economic Affairs and Communications and to the Ministry of Justice.

During the supervision proceedings conducted due to a major power outage which took place in the city of Võru and in its vicinity in the autumn of 2019, the Competition Authority determined that the system of compensation for power outages needs updating as far as the permitted duration of power outages and the procedure and rates for calculating the reduction of the network fee to be taken into account as compensation for substandard quality are concerned. It is the opinion of the Authority that compensation in the event of a power outage is to reach the aggrieved party, that is, the ultimate customer.

The system of compensation for power outages arises from regulation no. 42 of the  Minister of Economic Affairs and Communications “Quality requirements for network services and conditions for the reduction of network fees in the event of non-compliance with the quality requirements” dated 06.04.2005.

Maarja Uulits
Head of External and Public Relations
667 2420 | 667 2400

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